1
Needs and requirements analysis
mapping of process flows in succession with the support of IS EISOD
2
Target concept
SLA functional parameters | project approach
3
Customization
parameterization and possible modifications of modules according to customer requirements
4
Implementation
according to the principles of the ITIL methodology
5
Trainings
regular users | key users | administrators
6
Extended support by the initial/test run
quick answers to questions | additional training in advanced functionalities | support by initial setup
7
Final run and permanent technical care
user support | system support | upgrade | development of functionalities